Privacy Policy

Fire & Ice Restoration ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or contact us for roofing, remodeling, and restoration services, how we use it, and the choices you have.

Information We Collect

Information you give us directly

When you fill out a contact or estimate request form, call us, or send an email, you may provide:

• Your name and contact information (phone number, email address)
• Your property address and description of the work needed
• Any photos or documents you choose to share

Information collected automatically

When you browse our website, standard web server logs and analytics tools may record:

• Your IP address and general geographic location (city or region level)
• Browser type, device type, and operating system
• Pages visited, time on page, and referring URL
• Date and time of your visit

We use Google Analytics to understand how visitors use the site. Google Analytics uses cookies and collects data in accordance with Google's Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, questions, and messages
• Schedule site visits and provide roofing, remodeling, and restoration services
• Send follow-up communications related to your project
• Improve the content and usability of this website
• Comply with legal obligations and protect our legitimate business interests

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

How We Share Your Information

We may share your information with:

• Service providers who help us operate this website or run our business (for example, a web hosting company or email platform). These providers are contractually required to protect your information.
• Professional advisors such as attorneys, accountants, or insurers, where necessary.
• Law enforcement or government bodies when required by applicable law, court order, or legal process.

Cookies

This website uses cookies — small text files stored in your browser — to enable analytics and improve site performance. Most browsers let you control or block cookies through their settings. Disabling cookies will not prevent you from using our site, though some features may behave differently.

Data Retention

We retain contact form submissions and project correspondence for as long as is necessary to provide our services and fulfill any legal obligations, typically no longer than five years after the close of a project or inquiry.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to certain exceptions
• Opt out of receiving marketing communications from us

To exercise any of these rights, contact us at the address below.

Security

We take reasonable technical and organizational measures to protect the information we hold. No method of internet transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, reach us at:

Fire & Ice Restoration Oswego, IL (815) 570-7704 fireandiceroofing@gmail.com